Lead Product Manager - Services Experience (Remote - United States)

Yelp is a company that connects consumers with local professionals, and they are seeking a Lead Product Manager to enhance their Services Experience. In this role, you will own the strategy and execution to improve user interactions and drive project submissions while collaborating with cross-functional teams.

Responsibilities:

• Own the upper-funnel user experience, identifying the information and interactions that move consumers from exploration toward submitting a project (request-a-quote)
• Define and execute a monetization strategy outside of Yelp Assistant, including features like shareable 'Request a Quote' links and enhanced project workspace capabilities
• Establish and communicate a 12–18 month product roadmap for your lane, aligning stakeholders across Engineering, Design, Ads, and Marketing
• Partner with design and analytics to analyze consumer journey data, identify high-leverage conversion opportunities, and run rapid experiments
• Contribute to Yelp Assistant feature development as needs emerge post-launch, including defining chat UX patterns, instrumentation, and evaluation frameworks
• Define success metrics (project submissions, funnel conversion rates, connected user need, revenue proxies) and build dashboards to track progress
• Collaborate cross-functionally with peer PMs, Engineering Managers, and commercial stakeholders to ensure monetization efforts complement the broader Yelp Assistant strategy

Requirements:

• A strong foundational knowledge of what it takes to succeed as a Product Manager, with demonstrated expertise in consumer journeys, conversion optimization, or marketplace dynamics
• Proven ability to analyze user funnels and translate insights into product changes that measurably move key metrics
• Strong appreciation for UX design and an ability to reason about how information presentation and interaction patterns drive user behavior
• Experience with or strong familiarity with LLM/chat product experiences, including conversational design, evaluation frameworks, or chat-based interfaces
• Track record of setting product vision and roadmap for 12+ months, and driving execution in partnership with engineering teams
• Comfortable operating across multiple surfaces (iOS, Android, Web) and working with experimentation platforms to validate hypotheses
• Excellent communication and stakeholder management skills; able to align cross-functional partners around a shared strategy
• A Bachelor's Degree or an equivalent work experience is required