Roles -Healthcare Interface Specialist(Cloverleaf, HL7) / Technical project manager(Uipath) / Customer Success Manager(Uipath)

KTek Resourcing is seeking professionals for various roles including Healthcare Interface Specialist and Customer Success Manager. The Healthcare Interface Specialist will be responsible for developing and supporting interfaces between applications, while the Customer Success Manager will ensure customers achieve maximum value from their UiPath investments through engagement and support.

Responsibilities:

• Performs and facilitates research and testing, provide overall project leadership to ensure interfaces conform to the Quest HL7 standards
• Responsible for multiple implementations or conversion projects
• Participates in information gathering for interface requirements
• Educates and directly interacts with stakeholders to help them understand the benefits and limitations of their specific EMR/LIS-Interface during implementation
• Provides direct interaction with client and client’s vendor
• Designs and oversees interface implementation project plan
• Responsible for providing project status updates
• Will provide communications such as go-live notices, support documentation and operational checklists to our internal organization relative to any new or change to existing client interface
• Implementation of communication scripts and protocols to include dialup, VPN and frame and web services
• Provides 3rd tier support (as defined in the Support SOP) to EMR/LIS-Interface related problems
• Provides post implementation support
• Responsible for escalating implementation and support issues to appropriate persons or groups for resolution
• Coordinate user-group sessions with EMR/LIS-Interfaced clients and internal staff to provide a forum for exchange of ideas to improve the overall delivery of our services
• Meets productivity requirements for this position
• Act as the primary point of contact for assigned UiPath customers post-implementation
• Build trusted relationships with business, IT, and automation stakeholders
• Drive customer onboarding, adoption, and long-term success
• Conduct regular business reviews (QBRs)
• Define and track customer success plans, KPIs, and ROI
• Identify opportunities to expand automation use cases
• Promote best practices for UiPath governance and scalability
• Proactively identify risks and drive mitigation plans
• Act as a customer advocate coordinating with internal teams
• Support renewals, upsell, and cross-sell opportunities
• Identify expansion opportunities within customer accounts
• Guide customers on Automation CoE setup and maturity
• Educate customers on UiPath roadmap and best practices
• Take ownership of your customers' technical success with the us
• Be a core member of the account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value
• Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved
• Provide UiPath platform infrastructure, installation and upgrade planning, guided assistance, and troubleshooting
• Enable your customers' technical stakeholders on UiPath platform best practices relevant to their unique automation pipelines, program objectives, environments and constraints
• Conduct design and code reviews for select automations to reinforce and verify those best practices
• Perform technical health checks of your customers' automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines
• Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate and bring to positive closure escalated support incidents
• Provide technical advisory to customers through webinars, demos and speaking engagements
• Develop and mature our teams’ processes, assets, and methodologies in an agile manner to continually iterate and maintain best-in-class delivery

Requirements:

• Experience in Customer Success, Account Management, or Program Management
• Functional or hands-on understanding of UiPath RPA platform & UiPath Products
• Experience working with enterprise customers
• Strong communication and stakeholder management skills
• A minimum of 7+ years of professional experience in technical customer-facing roles
• Hands on keyboard experience with the UiPath platform, AI, etc
• Solid background in programming, preferably .NET but others are okay: C#, C++, VB, Java, Python or PowerShell as examples
• SaaS and Cloud technical background with hands-on experience in digital technologies
• Strong analytical and problem-solving skills
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption
• Diplomacy, tact, and poise under pressure when working with customers and partners
• Excellent verbal and written communication skills - English fluency is required
• Excellent presentation skills with the ability to present to a large audience
• Computer Science degree (or equivalent)
• Willingness to travel up to 25%
• UiPath certifications (Business Analyst, Advanced Developer, Solution Architect)
• Exposure to RPA, Intelligent Automation, AI/ML, Process Mining
• Experience with ERP systems such as SAP or Oracle
• MBA or automation-related certifications are a plus
• Previous experience with UiPath or other intelligent automation products is highly desired
• Prior experience in technical support or technical consulting is a plus
• Experience with Linux-based systems administration (Kubernetes knowledge is a plus), Windows and Linux server infrastructure, IT, network troubleshooting, and security