Salesforce Business Analyst

Studio Science is a company that helps businesses design with people, ensuring experiences that work better. They are seeking a seasoned Salesforce Business Analyst to lead stakeholder discovery, translate business needs into actionable Salesforce solutions, and support the broader delivery team throughout the project lifecycle.

Responsibilities:

• Act as a liaison between technical teams and client stakeholders, owning the functional project solution
• Facilitate client discussions to document current business processes, pain points, and objectives
• Identify gaps in Salesforce best practices and recommend improvements
• Create and manage user stories and supporting documentation, including business process flows, wireframes, and system context diagrams
• Assess the impact of proposed solutions on people, processes, and technologies
• Lead sprint demos to present development and gather client feedback
• Support project activities including configuration, change management, quality assurance, and post-launch support
• Provide expertise on business processes integrated with Salesforce and ensure system functionality through testing and documentation
• Contribute to new product development, workflows, and ideas to enhance project outcomes
• Identify risks and recommend solutions to ensure project success
• Mentor less experienced team members and take on leadership responsibilities as needed

Requirements:

• 3+ years of experience in a Salesforce Business Analyst or equivalent role; this is an experienced hire and NOT an entry-level or new-to-Salesforce role, candidates should have at least 3+ years experience working as a Salesforce Business Analyst
• Proven ability to gather, analyze, and document user requirements from diverse audiences
• Experience with Salesforce implementation across the full Software Development Lifecycle (SDLC) and testing in Salesforce environments
• Strong communication skills, including written, verbal, and presentation abilities, with experience interacting with executive-level stakeholders
• Skilled in managing multiple tasks and priorities effectively
• Demonstrated experience in business analysis, process improvement, change management, or facilitating workshops in a Salesforce environment
• Familiarity with agile development tools and data analysis methodologies
• Strong consulting, problem-solving, and critical-thinking skills with a collaborative and consultative approach
• Self-motivated and adaptable, capable of addressing complex problems and thriving in an environment of continual feedback
• Eagerness to contribute to team expertise and best practices while fostering organizational transformation and innovation
• Capability to efficiently operate remotely and maintain a professional demeanor while working from a designated location within the United States
• Availability and flexibility to work with global clients across multiple time zones and for occasional travel to clients sites and Studio Science headquarters in Indianapolis, Indiana
• Must be authorized to work in the USA for any employer without the need for sponsorship now or anytime in the future
• Salesforce Certifications: Administrator (SCA) - preferred
• Salesforce Certifications: Business Analyst - preferred
• Salesforce Certifications: Sales Cloud Consultant - preferred
• Salesforce Certifications: Service Cloud Consultant - preferred
• Experience with Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Commerce Cloud and Salesforce Lightning Web Components
• Experience delivering Site/Portals/Communities on the Salesforce Experience Cloud platform and Salesforce CMS (formerly Salesforce Community Cloud)
• Experience working on projects with eCommerce enterprise applications and/or CMS, ERP, CPQ, Portals, SSO solutions
• Experience with Salesforce ecosystem solutions including, but not limited to, CloudCraze, Demandware, Steelbrick, and Coveo