Human Resources Specialist

Deliver excellent customer service in response to HR queries from employees and managers, via the employee portalProvide support to employees across all stages of the employee lifecycle Ensure requests are resolved in an appropriate and timely mannerEnable our employees to self-serve on HR policy and process by creating, maintaining and continuously improving our internal knowledge baseIdentify, resolve and escalate inconsistent, inefficient and incongruent processes, policies and practices to prevent and mitigate HR risk and compliance issuesDevelop strong relationships with HR Business Partners and Centers of Excellence, for example; Total Rewards, Payroll and Talent Acquisition.Ensure early identification of service issues and requirementsProvide input and insight for enhancement opportunities including tools, processes and policies