Senior DevOps Engineer

Absorb Software is the leading global AI-driven learning platform provider, helping organizations unlock the full potential of their workforce. As a Senior DevOps Engineer, you will optimize the reliability, scalability, and performance of their cloud-based Learning Management System, working closely with product development and operations teams.

Responsibilities:

• Own and operate the production environment, maintaining a holistic view of system health, availability, and performance
• Design, build, and maintain infrastructure and platform systems using automation-first principles
• Proactively create monitors and observability strategies (e.g., Sumo Logic, New Relic, Prometheus) to prevent issues before they occur
• Apply AI tools (Claude, Cursor) to enhance infrastructure operations, including debugging, monitoring, and performance optimization at the system level
• Measure, analyze, and optimize system performance to continuously improve uptime and user experience
• Provide operational support for large, distributed systems, including participation in on-call and incident response
• Diagnose and resolve complex production issues, and mentor others in debugging and troubleshooting approaches
• Partner with engineering teams to improve reliability through testing, release processes, and system design
• Contribute to and influence system architecture, ensuring scalability, resilience, and long-term maintainability
• Participate in capacity planning, platform management, and infrastructure roadmap discussions
• Drive automation and continuous improvement across infrastructure and deployment workflows
• Balance speed and reliability through clear service level objectives (SLOs)

Requirements:

• Bachelor's degree in Computer Science or related field (or equivalent experience)
• 7+ years in software development, IT, or similar
• 4+ years in DevOps, SRE, or cloud engineering roles
• Strong experience with AWS (Solutions Architect certification is a plus)
• Hands-on experience with Infrastructure as Code (AWS CDK, CloudFormation)
• CI/CD systems and deployment pipelines
• Monitoring, observability, and performance tuning
• Scripting experience (PowerShell preferred)
• Experience supporting and optimizing web applications at scale
• Strong problem-solving skills with the ability to balance urgency and thoughtful execution
• Ability to work cross-functionally across teams and time zones
• Experience with AI tools (e.g., Claude)
• Windows systems expertise
• Containerization (Docker, ECS, Kubernetes)
• CI/CD tooling (Git Lab, Bamboo or similar)
• Familiarity with .NET / C# ecosystem
• Experience working in AWS or Google/Azure environments