Product Manager, CAD

Mark43's mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We are looking for a Product Manager to join our CAD team, where you will shape systems that dispatchers and first responders rely on and drive execution from idea through launch and iteration.

Responsibilities:

• Owned the roadmap and execution for one or more CAD workflows such as call intake, unit recommendations, dispatch operations, real-time incident management, or situational awareness capabilities
• Partnered closely with your engineering team to deliver reliable, responsive, and scalable web-based experiences for dispatchers and field personnel
• Worked directly with customers including dispatchers, supervisors, command staff, and technology leaders to understand operational pain points and translate them into product improvements
• Defined requirements and product strategy for AI-driven capabilities that improve call triage, recommendations, information retrieval, and operational decision-making
• Collaborated with engineering teams building real-time video streaming and multimedia capabilities that help agencies access critical information during active incidents
• Leveraged product analytics and operational data to identify trends, measure customer outcomes, and prioritize investments that improve agency performance
• Collaborated with sales, implementation, and go-to-market teams to support new launches and customer adoption
• Prioritized and refined the product backlog using customer feedback, operational insights, analytics, and business goals
• Balanced new feature development with the operational work required to improve system performance, resiliency, scalability, and usability in mission-critical environments

Requirements:

• Applicants must be authorized to work for any employer in the country in which the role is being hired
• 4–7+ years of experience building and shipping software products, ideally in enterprise SaaS, real-time platforms, or operationally complex environments
• Proven ability to own and deliver product areas end-to-end with a strong focus on execution
• Experience working closely with engineering teams in a collaborative, one-team environment
• Comfort partnering cross-functionally with sales, implementation, support, and customer stakeholders
• Strong communication skills with the ability to engage effectively with both technical and non-technical audiences
• Experience building workflow-heavy, real-time, or operational products
• Experience or strong interest in AI, machine learning, or decision-support systems and how they can be applied responsibly in operational environments
• Familiarity with products that incorporate video streaming, multimedia workflows, computer vision, or other real-time data sources
• Experience using analytics, experimentation, and operational metrics to guide product decisions and measure impact
• A data-informed mindset with the ability to make thoughtful, customer-driven decisions in complex environments
• Public safety experience is a plus
• Experience with AI-driven capabilities that improve call triage, recommendations, information retrieval, and operational decision-making
• Experience collaborating with engineering teams building real-time video streaming and multimedia capabilities