Payment & Billing Operations Specialist at Hydra Host

Hydra Host is a fast-growing technology company building the infrastructure layer of the AI economy. The Payment & Billing Operations Specialist is responsible for ensuring accurate and reliable payment and billing operations, managing customer issues, and reconciling financial records. This role acts as a bridge between the payments product, engineering, and finance teams to maintain operational integrity.

Responsibilities:

• Own reconciliation across our payment processors, customer billing, data-center and operator payouts, and the records our finance team relies on, investigating and clearing breaks before they reach the books
• Reconcile usage- and consumption-based GPU rental billing against contract terms and metered utilization, catching under- and over-billing before invoices go out
• Build and maintain the controls, checks, and playbooks that keep our multi-party money movement accurate and audit-ready
• Flag problems early, including settlement delays, fee discrepancies, mismatched payouts, and billing errors
• Own payment and billing customer issues end to end: investigate, resolve, and communicate clearly with customers
• Manage the disputes and chargebacks lifecycle, including gathering evidence, submitting representments, tracking outcomes, and addressing root causes
• Act as the escalation point Customer Support hands the hard money questions to
• Keep invoicing, contract terms, proration, credits, refunds, and renewals accurate across both standard and custom GPU rental agreements
• Run dunning and failed-payment recovery to reduce involuntary churn and aging receivables
• Coordinate operator and data-center payouts and settlement timing accurately and on schedule
• Translate between Payments Product and Engineering (what the platform does and why) and Finance (what they need to close cleanly and report accurately)
• Surface operational problems back to Product and Engineering as concrete tooling and automation requirements, based on what actually breaks in practice
• Partner with our Trade Compliance and KYC function so onboarding, screening, and higher-risk transaction reviews flow smoothly into billing and payments
• Define and report key operational metrics, including reconciliation break aging, chargeback rate, recovery rate, dispute win rate, DSO, and time to resolution