Customer Service Representative

APCO Holdings is a company that partners with dealerships across North America to provide innovative vehicle protection products and services. They are seeking a Customer Service Representative to be the voice of APCO, assisting customers, dealers, agents, and repair facilities with information and support, while ensuring high service standards.

Responsibilities:

• Handle a high volume of inbound calls while maintaining strong service levels
• Answer questions about coverage, contracts, and claims from customers, dealers, and repair facilities
• Resolve customer issues or route inquiries to the appropriate department when needed
• Maintain accurate and consistent documentation in company systems
• Communicate with key stakeholders to ensure a smooth and positive claims experience
• Monitor call queues and maintain agent availability through proper system usage
• Anticipate customer needs and deliver solutions with professionalism and empathy

Requirements:

• High school diploma or equivalent
• Previous customer service experience (call center experience preferred)
• Ability to navigate computer systems and maintain accurate documentation
• Strong verbal and written communication skills