Customer Success Manager (UIPATH & RPA)

KTek Resourcing is seeking a Customer Success Manager specializing in UiPath. The role focuses on ensuring customers achieve maximum value from their UiPath automation investments by acting as a strategic partner and driving adoption, retention, and expansion aligned with customer business goals.

Responsibilities:

• Act as the primary point of contact for assigned UiPath customers post-implementation
• Build trusted relationships with business, IT, and automation stakeholders
• Drive customer onboarding, adoption, and long-term success
• Conduct regular business reviews (QBRs)
• Define and track customer success plans, KPIs, and ROI
• Identify opportunities to expand automation use cases
• Promote best practices for UiPath governance and scalability
• Proactively identify risks and drive mitigation plans
• Act as a customer advocate coordinating with internal teams
• Support renewals, upsell, and cross-sell opportunities
• Identify expansion opportunities within customer accounts
• Guide customers on Automation CoE setup and maturity
• Educate customers on UiPath roadmap and best practices

Requirements:

• Experience in Customer Success, Account Management, or Program Management
• Functional or hands-on understanding of UiPath RPA platform & UiPath Products
• Experience working with enterprise customers
• Strong communication and stakeholder management skills
• Bachelor's degree in Engineering, Computer Science, Management, or related field
• UiPath certifications (Business Analyst, Advanced Developer, Solution Architect)
• Exposure to RPA, Intelligent Automation, AI/ML, Process Mining
• Experience with ERP systems such as SAP or Oracle
• MBA or automation-related certifications are a plus
• Customer-centric mindset
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment