KTek Resourcing is seeking a Customer Success Manager specializing in UiPath. The role focuses on ensuring customers achieve maximum value from their UiPath automation investments by acting as a strategic partner and driving adoption, retention, and expansion aligned with customer business goals.
Responsibilities:
- Act as the primary point of contact for assigned UiPath customers post-implementation
- Build trusted relationships with business, IT, and automation stakeholders
- Drive customer onboarding, adoption, and long-term success
- Conduct regular business reviews (QBRs)
- Define and track customer success plans, KPIs, and ROI
- Identify opportunities to expand automation use cases
- Promote best practices for UiPath governance and scalability
- Proactively identify risks and drive mitigation plans
- Act as a customer advocate coordinating with internal teams
- Support renewals, upsell, and cross-sell opportunities
- Identify expansion opportunities within customer accounts
- Guide customers on Automation CoE setup and maturity
- Educate customers on UiPath roadmap and best practices
Requirements:
- Experience in Customer Success, Account Management, or Program Management
- Functional or hands-on understanding of UiPath RPA platform & UiPath Products
- Experience working with enterprise customers
- Strong communication and stakeholder management skills
- Bachelor's degree in Engineering, Computer Science, Management, or related field
- UiPath certifications (Business Analyst, Advanced Developer, Solution Architect)
- Exposure to RPA, Intelligent Automation, AI/ML, Process Mining
- Experience with ERP systems such as SAP or Oracle
- MBA or automation-related certifications are a plus
- Customer-centric mindset
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment