Senior Manager, Solution Engineering Mid-Market Commercial

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The Senior Manager, Solution Engineering Mid-Market Commercial will lead and develop a team of Solution Engineers, drive operational excellence, and support strategic customer engagements while fostering a culture of innovation and accountability.

Responsibilities:

• Lead, coach, and develop a team of Solution Engineers across the Commercial Mid-Market business
• Serve as a strategic partner to Sales AVPs and Pod leadership by aligning technical resources to business priorities, improving execution rigor, and helping teams navigate complex customer opportunities
• Act as a customer-facing leader on strategic engagements, workshops, executive meetings, and key presentations
• Support teams on complex opportunities by helping shape account strategy, technical positioning, competitive differentiation, and customer engagement plans
• Drive operational rigor across the team through inspection, forecasting discipline, resource alignment, and scalable execution frameworks
• Encourage adoption of AI-enabled workflows and modern Solution Engineering practices that improve productivity, speed, quality, and customer engagement across discovery, demos, presentations, and account planning
• Develop future leaders and top technical talent through active coaching, career development, feedback, and mentorship
• Drive a solutions approach focused on customer value realization, scalable platform strategy, and rapid business alignment

Requirements:

• Experience leading and developing high-performing customer-facing technical teams in a fast-paced, matrixed environment
• Strong presentation, storytelling, and communication skills. Ability to influence customer conversations, support executive engagements, and coach teams on delivering compelling business and technical narratives
• Strong understanding of pipeline management, customer engagement strategies, forecasting discipline, and scalable execution within a commercial business
• Understands enterprise-level strategic selling and customer engagement best practices while recognizing the speed, pragmatism, and operational scale required to succeed in a commercial environment
• Passion for AI, automation, platform transformation, and modern customer engagement strategies. Excited about helping teams and customers navigate the shift toward Agentforce and AI-powered workflows
• Comfortable building new motions, simplifying complexity, driving consistency, and operationalizing best practices across teams and pods
• Strong foundation in enterprise technology, cloud platforms, integrations, AI solutions, and modern digital engagement strategies