Customer Success Manager

Gifted is a fast-growing technology company seeking a Client Success Agent to assist customers in navigating the platform and delivering exceptional customer experiences. The role involves supporting customers via various communication channels, troubleshooting issues, and guiding users through platform features.

Responsibilities:

• Support customers via email, chat, and phone
• Troubleshoot issues and provide solutions
• Guide users through platform features
• Conduct customer walkthroughs and support sessions
• Work closely with internal teams to resolve customer concerns

Requirements:

• Exceptional communication skills
• Strong problem-solving ability
• Professional and customer-focused mindset
• Comfortable learning new technology
• Organized and self-motivated