Senior Site Reliability Engineer

Amwell is transforming healthcare through technology and innovation. They are seeking a Senior Site Reliability Engineer to support key infrastructure within their data center and cloud environments, focusing on automation, operational tooling, and scalable systems management.

Responsibilities:

• Support production systems on platforms such as ESXi, Azure, AWS, and GCP
• Utilize configuration management tools for scalable and repeatable systems management including Ansible and Puppet
• Design, develop, and maintain automation frameworks, scripts, and operational tooling to improve scalability, reliability, and operational efficiency across infrastructure and platform services
• Configure, maintain, patch, and troubleshoot Linux operating systems with basic knowledge of Windows operating systems
• Ensure compliance with security and data handling policies to meet PCI, HIPAA, and other standards
• Develop and maintain Infrastructure-as-Code (IaC) solutions using tools such as Terraform, Ansible, and Puppet to support repeatable and standardized deployments
• Collaborate with peers as an accountable and supportive member of Amwell technology teams
• Participate in 24/7 call rotation and scheduled maintenance tasks

Requirements:

• 5 or more years of experience managing Linux based systems, certifications a plus
• Strong experience with Infrastructure-as-Code and configuration management technologies including Terraform, Ansible, Puppet, or similar automation frameworks
• Build automation workflows for system provisioning, patch management, monitoring, configuration management, incident response, and operational remediation
• Experience with on-prem and cloud based virtualization platform compute and storage, such as ESXi, Azure, AWS and GCP
• Experience with Elasticsearch/Logstash/Kibana analytics engine (ELK Stack)
• Experience managing Identity and Authentication solutions including LDAP, Active Directory, and Multi-Factor Authentication
• Strong scripting and software development skills using languages such as Python, Bash, or PowerShell, with experience building reusable automation tooling and operational integrations in hybrid cloud and on-premise environments
• Experience developing monitoring, alerting, and self-healing automation solutions
• Solid foundation of TCP/IP networking concepts
• Experience supporting large-scale production environments with an automation-first operational mindset