Key skills
Customer Success ManagementOnboarding ExecutionCustomer Relationship ManagementChurch Management SystemsPlanning Center Online (PCO)Pushpay CCBRockSalesforceTechnical Aptitude for CHMS IntegrationsStrategic ThinkingAISaaSChange ManagementCommunicationCustomer SuccessSales
About this role
Pushpay is a company that helps organizations and communities connect through technology. They are seeking a Customer Success Manager for Nurture, who will lead onboarding, support customer relationships, and help shape the customer success function as the company grows.
Responsibilities:
- Lead day-to-day onboarding execution: securing customer access, coordinating with the development team on technical setup, building out onboarding templates, and keeping projects moving from access through delivery
- Partner closely with the Head of Customer Experience as a through line for customers — joining sales calls, kickoff meetings, data practices conversations, strategy sessions, and training engagements
- Run customer-facing meetings independently once strategy is defined, including ongoing monthly check-ins and relationship management for an assigned book of churches
- Translate between customers and the dev team: bring solutions back from engineering, follow up with customers on what's complete and what remains, and reduce the number of times an engineer has to be pulled into customer calls
- Support documenting processes as they are designed — onboarding playbooks, support workflows, training best practices, ministry-specific strategies — so the team can scale
- Identify what can be automated or delegated (including to AI tools) versus what must stay human and pastoral, and help build that operational backbone
- Travel periodically for in-person training and customer engagements alongside the Head of Customer Experience
Requirements:
- Meaningful church or ministry experience — either staff experience or deep, sustained involvement in a local church. You understand how pastors think and what change management looks like in a ministry setting
- Experience in a customer-facing role at a SaaS or technology company, or comparable experience leading implementations and ongoing relationships with organizational customers
- Strong written and verbal communication; comfortable leading meetings and producing clear documentation
- Demonstrated ability to manage multiple work-streams independently and prioritize without hand-holding
- Willingness to travel for customer trainings and team gatherings
- Familiarity with one or more church management systems (PCO, Pushpay CCB, Rock, Salesforce) is a strong plus