Customer Service Rep 1

CareTria is a company focused on creating and maintaining customer relationships. They are seeking a Customer Service Representative I to engage with customers, respond to inquiries, manage communications, and ensure high-quality service delivery.

Responsibilities:

• Promote meaningful relationships and brand loyalty through engaged and informed conversation with customers (health-care providers, office staff, patients, pharmacists, and pharmaceutical sales representatives)
• Respond to immediate customer questions, requests, concerns and needs
• Manage a high volume of inbound and/or outbound contact with customers via telephone, email, and chat
• Investigate issues that cannot be resolved at the initial point of contact and follow through until issue resolution
• Escalate issues according to department protocol
• Share feedback and assist management in enhancing the programs in order to provide the best customer service
• Maintain accurate data in systems, and update as necessary
• Utilize work-flows and scripting materials to inquire and help identify barriers with customers

Requirements:

• High school diploma/GED or equivalent combination of education and experience
• One (1) year of work experience in a customer service or customer-focused role
• Ability to provide consistently high-quality of customer service
• Excellent written and oral communication skills with high level of professionalism
• Excellent interpersonal, organizational and active listening skills, with an ability to create customer relationships
• Extensive keyboarding, switching from multiple applications and use of phone
• Excellent computer skills required, including strong Microsoft Excel capabilities
• Experience in a medical or pharmaceutical environment