Director of Product Management

ClarisHealth is a company focused on improving claims payment accuracy for health plans and payers through its AI-powered technology platform. The Director of Product Management will define and drive the strategic direction of the product portfolio, transforming the organization into a product-led company while leading a high-performing product management team.

Responsibilities:

• Define and communicate a clear, compelling product vision aligned to company goals and market opportunities (0–18 month horizon)
• Own the product roadmap, ensuring alignment to strategic objectives, regulatory considerations, and customer needs
• Translate business objectives into actionable product initiatives with clear success metrics
• Develop business cases for new investments, including value propositions, ROI, and measurable outcomes
• Establish a strong point of view on market direction, positioning Pareo as a category-defining platform
• Build, lead, and develop a high-performing team of Product Managers through coaching, feedback, and career development
• Establish and continuously refine a product management operating model, including:
• Clear role definitions (PM vs. PO vs. Delivery)
• Decision rights and governance
• Standardized frameworks for discovery, prioritization, and roadmap management
• Define and implement a PM competency model and career ladder to scale talent and performance
• Drive consistency, clarity, and accountability in how product management is practiced across the organization
• Lead the transition from a reactive, customer-request-driven model to a proactive, product-led approach
• Establish product discovery as a core discipline (customer research, JTBD, data-driven insights)
• Partner with Sales and Customer Success to evolve how customer input is captured and used — from requests to insights
• Define and track product-led growth metrics (adoption, retention, expansion) to guide investment and validate strategy
• Educate stakeholders on product-led principles and reinforce adoption across the organization
• Partner closely with the VP Product Delivery to ensure alignment between product strategy and execution capacity
• Provide clear strategic direction, priorities, and outcomes to enable effective delivery planning and sequencing
• Collaborate with Product Owners and Delivery leadership to ensure:
• Strategy is translated into executable work
• Trade-offs are made intentionally across scope, timeline, and value
• Feedback loops from delivery and adoption inform ongoing strategy
• Support a healthy operating model that maintains clear separation of concerns while fostering strong collaboration
• Serve as a key liaison between executive leadership, product teams, and client-facing functions
• Partner with Engineering, Operations, and Growth to align on priorities and outcomes
• Collaborate with Marketing and GTM teams to articulate product value and differentiation
• Foster a collaborative environment grounded in transparency, accountability, and shared outcomes
• Define and monitor product OKRs and KPIs tied to business outcomes
• Use data and customer insights to continuously refine strategy and prioritization
• Lead post-launch evaluations to measure impact and inform future investment decisions
• Champion deep customer understanding as a driver of innovation — not a backlog of requests
• Monitor market trends, competitive dynamics, and regulatory changes to proactively shape strategy
• Identify unmet needs and emerging opportunities to drive differentiated product development

Requirements:

• Bachelor's degree in Business, Marketing, Computer Science, or a related field
• 8+ years of progressive product management experience, with at least 3 years in a senior or director-level role leading both product strategy and a team of product managers
• Deep mastery of product management principles, frameworks, and best practices — with a proven record of building and scaling product management functions, not just individual products
• Proven experience with Agile methodologies and product management tools such as Jira, Aha!, Miro, Productboard, or similar
• Background in healthcare, payment integrity, or other regulated industries — able to navigate complex compliance and operational environments
• Visionary and strategic thinker with strong business acumen — able to connect product decisions to organizational outcomes and articulate a bold, inspiring product point of view to executives, customers, and the broader team
• Exceptional communication, presentation, and stakeholder management skills, comfortable engaging with both executive and technical audiences
• Demonstrated ability to build and develop product managers directly, and to elevate product management capability indirectly across cross-functional teams — creating alignment, shared language, and a culture of outcome-driven execution
• Proficiency in data-driven decision making, leveraging metrics, customer insights, and market data to set direction and measure success
• Excellent organizational, prioritization, and delivery management capabilities in fast-paced environments
• Proven track record building product management functions from the ground up or at a critical inflection point — including process design, team development, and cultural transformation — not just delivering individual products
• Embodies ClarisHealth values: Compassionate, Communicator, Challenger
• Promotes a culture of collaboration, learning, and continuous improvement
• Thrives in a high-accountability, team-oriented environment
• Brings curiosity, adaptability, and a forward-looking mindset, including enthusiasm for AI-driven innovation
• MBA or advanced degree
• Certification in Pragmatic Institute (Product Management or Beyond Requirements level)
• Experience with Agile methodologies and product management tools such as Jira, Aha!, Miro, Productboard, or similar