Application Development and Support Engineer II

Ryder System, Inc. is seeking an Application Development and Support Engineer II to combine advanced application support with engineering-level troubleshooting across enterprise platforms. This role involves resolving complex issues, improving system stability, and contributing to long-term solutions while being part of Ryder’s Technology Talent Incubator Program.

Responsibilities:

• Troubleshoot and resolve moderately complex and sometimes ambiguous incidents across applications and integrations
• Perform advanced data analysis and debugging to identify root causes of system issues
• Implement configuration changes and light development fixes to resolve issues and improve system performance
• Own issues end-to-end, including diagnosis, resolution, validation, and documentation
• Identify systemic issues and contribute to long-term solutions and process improvements
• Partner with development teams to refine escalations and reduce repeat issues
• Contribute to knowledge base improvements and automation opportunities
• Operates with moderate to high independence; handles most issues without guidance
• Impacts team-level processes and contributes to cross-team issue resolution
• Provides guidance and support to Level I engineers
• Participate in training and development activities within the Talent Incubator Program

Requirements:

• Strong troubleshooting and analytical skills
• Ability to work independently on complex issues
• Strong communication and collaboration skills
• Bachelor's Degree in Computer Science, MIS, or related field
• Two (2) years to Four (4) years or more in Application support or development
• Programming experience (SQL, Python, JavaScript, or TypeScript) Advanced
• Ability to learn and work across diverse technologies (e.g., Salesforce, .NET) Intermediate
• Experience with SQL/data querying Intermediate
• Familiarity with APIs and integrations Intermediate
• Experience with RCA/problem management Intermediate