Customer Service Agent II Bilingual (Spanish/English $18.50hr/$1 Pay For Performance Remote)

SaviLinx is a company that values customer service and operates in a contact center environment. They are seeking a Customer Service Representative II who will provide superior service in both English and Spanish, while ensuring privacy and precision in handling customer inquiries and documentation.

Responsibilities:

• Demonstrates ability to work in accordance with the SaviLinx Guiding Principles
• Coordinates claims electronically and via telephone both in English and Spanish
• Handles eligibility inquiries both in English and Spanish and all lines of business
• Meets established goals for call center metrics in Service Level Agreement (SLA) goals and Quality
• Ensures first call resolution through problem solving and effective call/email/chat handling
• Meets demands for privacy, confidentiality, precision
• Documents all customer information, communications in Customer Relationship Management (CRM) system
• Occasional on-site work in our mailroom
• Maintains a working knowledge of our clients’ requirements using a Knowledge Base
• Provides mentoring, training, and development to other CSRs as needed

Requirements:

• High school diploma or equivalent required
• 18 years of age or older
• Time management skills and the ability to work independently are essential for this role
• Excellent organizational, written and oral communication skills both in English and Spanish
• Computer proficiency with the ability to navigate between multiple computer screens/programs while talking with the customer
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Must have experience with maneuvering electronic data between various environments
• 2+ years of college preferred
• 2+ years of contact center experience preferred
• College degree preferred