Key skills
CloudCyber SecurityAnalyticsCRMProject ManagementCommunicationCollaborationSales
About this role
Role Overview
- Lead onboarding and activation workflows for Connected Health platforms
- Drive initiatives that reduce activation timelines, improve customer time-to-value, and support sustained post-activation engagement.
- Capture and communicate site-specific learnings, onboarding challenges, and adoption insights back to the Core Team to continuously improve customer access and activation success.
- Drive platform adoption and utilization through proactive customer engagement, workflow integration, educational support, and targeted follow-up initiatives.
- Monitor utilization trends and engagement metrics to identify growth opportunities, support active accounts, and help recover at-risk or low-utilization customers.
- Support customer and field training initiatives to improve product knowledge, workflow adoption, and long-term customer engagement.
- Serve as the primary Connected Health operational partner for Sales and FTC teams to support customer deployment, onboarding, and ongoing engagement.
- Build scalable playbooks, workflows, and enablement materials that support consistent field execution and reduce operational burden tied to onboarding and troubleshooting activities.
- Analyze platform usage trends and customer engagement data to identify insights, risks, and opportunities for commercial growth.
Requirements
- Bachelor's Degree
- Minimum of 5 years of relevant experience, or advanced degree with a minimum of 3 years of relevant experience
- Experience navigating hospital IT, cybersecurity, contracting, or customer onboarding workflows.
- Strong cross-functional collaboration and project management skills.
- Experience working closely with commercial field teams and customer-facing stakeholders.
- Strong communication, organizational, and operational problem-solving abilities.
- Analytical mindset with the ability to interpret utilization data and translate insights into action.
- 2+ years of experience in neuromodulation, including SCS or DBS commercial, clinical, or customer-facing roles.
- Experience supporting connected medical devices, cloud-based healthcare platforms, or digital health technologies.
- Familiarity with healthcare cybersecurity processes, HIPAA, SOC 2, or hospital IT review workflows.
- Experience leveraging CRM systems, adoption dashboards, or customer engagement analytics.
- Experience supporting commercialization or launch execution for digital health products.
Tech Stack
- Cloud
- Cyber Security
Benefits
- Health, Dental and vision insurance
- Health Savings Account
- Healthcare Flexible Spending Account
- Life insurance
- Long-term disability leave
- Dependent daycare spending account
- Tuition assistance/reimbursement
- Incentive plans
- 401(k) plan plus employer contribution and match
- Short-term disability
- Paid time off
- Paid holidays
- Employee Stock Purchase Plan
- Employee Assistance Program
- Non-qualified Retirement Plan Supplement (subject to IRS earning minimums)
- Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums)