Key skills
Robotic systems maintenanceIndustrial automation systemsElectrical troubleshootingMechanical troubleshootingPLC control systemsRobotic control systemsReading electrical schematicsReading wiring diagramsReading pneumatic drawingsCMMS platforms6-axis robots Fanuc6-axis robots KUKA6-axis robots Yaskawa6-axis robots ABB6-axis robots Universal RobotsPalletizing systemsCase packing systemsPick-and-place systemsConveyor systemsTroubleshooting disciplineCommitment to safetyClear written and verbal communication
About this role
Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. As a Robotics Field Service Engineer, you will diagnose failures, restore systems to production, and perform maintenance on robotic systems, ensuring operational performance in manufacturing environments.
Responsibilities:
- Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells
- Respond to remote and on-site escalations, diagnose root causes, and restore systems quickly
- Provide hands-on technical support to customer operators and maintenance teams
- Log service activity, asset updates, and spare part requirements in CMMS systems
- Coordinate field scheduling and support with customers, vendors, and internal stakeholders
- Monitor system performance remotely using Formic dashboards and fleet tools
- Document service work, root cause analysis, and follow-up actions with clarity and precision
- Identify recurring failure patterns and escalate systemic risks for broader improvement
- Build professional, trusted relationships with plant managers and site personnel
- Operate with strict adherence to safety standards, including LOTO and industrial compliance
- Participate in RCA sessions, audits, and continuous improvement initiatives
- Continuously expand technical depth across robotics, controls, networking, and industrial systems
Requirements:
- 3+ years of hands-on field service experience supporting robotic or industrial automation systems
- Strong troubleshooting skills across electrical, mechanical, PLC, or robotic control systems
- Ability to read electrical schematics, wiring diagrams, and pneumatic drawings
- Experience using CMMS platforms to track and report maintenance activity
- Comfortable with local travel up to 80% and overnight travel up to 50%
- Clear written and verbal communicator capable of producing structured service documentation
- Demonstrated commitment to safety and disciplined field execution
- Experience with 6-axis robot brands such as Fanuc, KUKA, Yaskawa, ABB, or Universal Robots
- Familiarity with palletizing, case packing, pick-and-place, or conveyor systems
- Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments
- Prior customer-facing field experience
- Spanish language proficiency