Senior Customer Success Manager

Assort Health is on a mission to make exceptional healthcare accessible anytime, anywhere. They are seeking a Senior Customer Success Manager to own strategic customer relationships and partner with healthcare organizations to enhance patient experiences through their AI-driven platform.

Responsibilities:

• Own Assort's most strategic accounts through the entire customer journey — serve as the primary relationship holder for our largest, most complex healthcare customers, spearheading both executive strategy and the operational details from launch through renewal and expansion
• Be a strategic advisor on agentic AI — partner with C-suite and operating leaders to transform how patients experience care, expanding their vision of what's possible with AI and delivering measurable outcomes
• Diagnose and solve with data — proactively identify, surface, and address risks and opportunities, and translate insights into recommendations that drive ROI, unlock productivity, and improve AI agent performance
• Be the voice of the customer — develop deep fluency in Assort's product and partner closely with Sales, Implementation, Product, and Engineering to ensure our enterprise customers’ needs shape what we build, sell, and deliver
• Build scalable systems — own design and implementation of playbooks, processes, and tools that let us deliver consistent, world-class support as we rapidly grow
• Travel to client sites (up to 25%)

Requirements:

• 5-10+ years of experience in customer-facing roles (Customer Success, Account Management, or directly related), preferably in SaaS, AI-native software, or HealthTech
• 5+ years of experience owning enterprise-level accounts — you've independently owned large, complex customers with significant ACV and successfully navigated multi-stakeholder environments
• Deep customer success craft — strong instincts for account health and risk, and a clear sense of what it takes to move the needle inside complex organizations
• Top-tier project management abilities — you can manage multiple customer accounts, urgent priorities, and strategic initiatives, effectively and with composure
• Exceptional communication skills & executive presence — you communicate with clarity, concision, and empathy, quickly earning the trust of C-suite leaders
• Strong analytical and problem-solving skills; comfortable using data to drive decisions
• Builder's mindset — you've owned the creation of new systems, processes, or customer programs from scratch
• Thrive in fast-moving, ambiguous environments, bring structure to chaos, and are willing to wear many hats as we set ourselves up for scale
• Interest in or experience driving adoption of AI-native platforms in complex organizations
• Experience working for early-stage startups or high-growth SaaS companies
• Experience working health system leadership or MSOs
• Passion for healthcare innovation and improving patient experiences
• Experience supporting healthcare providers/practices or working with healthcare technology products
• Experience working with or managing complex integrations of EHRs (Epic, Athena, eCW, etc.)