Project Manager

H&R Block is a leader in tax preparation and financial services, and they are seeking a Project Manager to lead the coordination and execution of innovation testing across field offices. The role focuses on ensuring field readiness, aligning communications and training, and driving consistent execution across test locations.

Responsibilities:

• Coordinate the execution across test offices, participants, and workstreams to ensure consistency and alignment
• Manage test readiness including scheduling, logistics, onboarding, and participation tracking
• Serve as a primary operational contact for field teams, leaders, and stakeholders
• Execute communication plans including updates, reminders, and follow-ups to keep teams informed and aligned
• Translate innovation plans into clear, actionable guidance for field teams and participants
• Coordinate and track training delivery, onboarding, and completion across teams
• Resolve day-to-day operational issues and escalate risks to maintain execution momentum
• Maintain trackers, timelines, and status reporting to provide visibility to leadership
• Support data, reporting, and tooling alignment with analytics/IT partners
• Coordinate meetings, agendas, notes, and follow-ups across workstreams

Requirements:

• Bachelor's degree in a related field or the equivalent through a combination of education and related work experience
• Ability to work effectively in a diverse work group; ability to lead in a matrix environment and at a distance (virtually)
• Ability to work effectively in a diverse work group as a member of a team
• Ability to manage multiple stakeholders and priorities simultaneously
• Demonstrated decision making, analytical, and problem-solving skills
• Effective oral, written, and interpersonal communication skills with demonstrated effectiveness in presenting complex information to multiple organizational levels, with strong facilitation and presentation skills
• 3 years minimum related work experience
• Proficiency with Microsoft Office software and product planning tools
• Familiarity with Project Management methodologies
• Track record of establishing priorities and deadlines
• Experience in a consulting environment
• Familiarity with compliance (regulatory, Sarbanes-Oxley Act (SOX), etc.) and governance issues
• PMP certification, or equivalent, or completed work towards PMP certification, or equivalent
• Some tax or financial background
• Experience in field operations, retail, or multi-site environments
• Experience supporting pilot programs or test-and-learn initiatives
• Experience working cross-functionally with analytics, IT, or systems teams, retail, or multi-site environments