Product Designer, Core Platform

BetterHelp is the world’s largest online therapy service, dedicated to making mental health care accessible to everyone. As a Product Designer, you will own and drive end-to-end design for critical features across the Core Platform, collaborating with various teams to enhance user experiences and drive product innovation.

Responsibilities:

• Design end-to-end experiences, from discovery to user flows, wireframes, and production-quality UI in Figma
• Proactively identify UI/UX inconsistencies and experience gaps and propose scalable solutions
• Write detailed design specifications and partner closely with engineering throughout implementation and QA
• Work cross-functionally with Product, Engineering, Data, and Research to define problems, explore solutions, and align on outcomes
• Use quantitative metrics (experiments, analytics) and qualitative insight to evaluate shipped designs and drive continuous improvement
• Contribute to design quality across the org, participating in critiques, design reviews, and pattern evolution
• Influence strategy by synthesizing insights and highlighting opportunities for UX improvements and product innovation

Requirements:

• 3+ years of professional product design experience in consumer-facing digital products
• Strong portfolio demonstrating research-driven design, UI/UX craft, and measurable product impact
• Expertise in creating advanced user flows, prototypes, and high-fidelity UI in Figma
• Ability to think strategically while executing with detail, clarity, and speed
• Experience partnering with PMs and engineers on complex feature delivery
• Strong communication and storytelling skills, able to articulate rationale and influence stakeholders
• Comfort navigating ambiguity and structuring problems with limited information
• Experience designing for multi-sided marketplaces (e.g., client + provider experiences)
• Familiarity with mental health, healthcare, regulated workflows, or HIPAA considerations
• Knowledge of experimentation, CRO flows, or growth design
• Experience contributing to or using design systems in production