Senior Product Marketing Manager, Core

Pindrop is the Real Human + Right Human® Identity Trust Platform for the AI era. As Senior PMM for the Core segment, you will own go-to-market strategy for Pindrop's voice authentication and fraud prevention solutions targeting large enterprise contact centers in financial services, insurance, and more.

Responsibilities:

• Own product positioning, messaging, and competitive differentiation for Pindrop Passport (authentication), Pindrop Protect (fraud detection), and Fraud Assist (GenAI-powered fraud investigation) in the Core segment
• Lead launches of new features and platform capabilities for Core buyers, building messaging, proof points, and enablement that translate complex AI and biometric technology into business outcomes
• Build and maintain buyer persona documentation and competitive landscape for Core decision-makers: CISO, CTO, CIO, VP Contact Center Operations, and Head of Identity
• Develop and maintain a full sales enablement suite for the Core FSI motion: battle cards, competitive playbooks, demo scripts, ROI models, technical deep-dives, and vertical-specific one-pagers
• Write and edit marketing copy and content across the funnel — website pages, solution briefs, email sequences, blog posts, executive thought leadership, and event materials, maintaining Pindrop's evidence-led, AI-authority brand voice
• Partner with the growth marketing team to develop messaging and content that fuels full-funnel pipeline programs and ecosystem and ABM plays with Sales and Partners
• Lead competitive intelligence for the voice biometrics, IVR security, and contact center authentication market, including analysis of key competitors, emerging threats, and market positioning shifts
• Build customer success stories and case studies for the Core products, quantifying outcomes in authentication accuracy, fraud reduction, handle time, and operational cost
• Collaborate with the AR function to ensure Core product narrative is accurately reflected in Gartner and Forrester coverage, including Magic Quadrant and relevant market guides
• Contribute research, proof points, and thought leadership angles to the quarterly Pindrop editorial plan
• Lead Pindrop’s agile pod model for Core GTM motion

Requirements:

• 5-8 years of B2B SaaS product marketing experience in contact center technology, cybersecurity, identity, authentication, or AI/ML security solutions
• Direct GTM experience with enterprise contact center, IVR, CCaaS, or voice security solutions, with demonstrated pipeline and revenue impact
• Proven track record building sales enablement programs and GTM content for technical, complex products sold into large enterprise accounts
• Strong writing and editing skills across multiple formats: solution briefs, website copy, thought leadership, email, and executive presentations. A portfolio or writing samples are a plus
• Strong communication skills: comfortable presenting to both technical teams and C-suite buyers
• Experience working cross-functionally with Sales, Sales Engineering, Product, and Demand Generation
• Background in FSI, insurance, or regulated enterprise environments as a marketer, buyer, or practitioner
• Familiarity with CCaaS platforms like NICE, Five9, Genesys, Cisco, and how they shape the contact center security buying process
• Experience with AI or ML product marketing in security, identity, or authentication
• Knowledge of Zero Trust frameworks, SIEM, or enterprise security market trends relevant to contact center environments