Business Analyst, Renewal Desk

Thomson Reuters is a global leader in providing trusted content and technology to professionals across various sectors. They are seeking a Business Analyst focused on legal software renewals to own the end-to-end renewal process for a portfolio of legal software products, collaborating closely with account teams to ensure renewals are handled accurately and efficiently.

Responsibilities:

• Own and manage the full renewal lifecycle for a portfolio of legal software products, including Legal Tracker, HighQ, Exterro, OpenText, and Document Intelligence
• Prepare and deliver accurate, competitive pricing proposals for renewals
• Proactively manage the customer notification process to ensure timely awareness of upcoming renewals
• Collaborate cross-functionally with Account Management, Account Specialists, and Customer Success Managers, staying ahead of potential issues before they arise
• Identify and communicate renewal risks and opportunities to internal stakeholders in a timely manner
• Serve as the subject matter expert on legal software contracts and pricing, bringing that expertise to bear as a trusted and essential member of the account team at every renewal touchpoint
• Act as the primary point of contact for customers on all contractual and pricing questions related to renewals
• Lead and facilitate renewal negotiations using established playbook approaches, while developing creative, ad-hoc solutions for complex or escalated situations
• Continuously develop and refine processes and tools that scale the renewal function and drive greater efficiency

Requirements:

• 3–5 years of experience in a renewals, sales operations, contract management, or business analyst role, preferably within a SaaS or legal technology environment
• Familiarity with legal software platforms or enterprise software contracts is a strong plus
• Experience working with CRM tools (e.g., Salesforce) and contract management systems
• Strong analytical skills with the ability to build and interpret pricing models and renewal data
• Excellent communication and interpersonal skills — you're comfortable engaging customers and internal stakeholders at all levels
• A proactive, solutions-oriented mindset with a strong sense of ownership
• Ability to manage multiple priorities and deadlines in a fast-paced environment
• Bachelor's degree in Business, Finance, or a related field, or equivalent experience
• Prior experience managing renewals for legal or compliance software
• Comfort facilitating negotiations and navigating escalated or complex customer situations
• A track record of building or improving operational processes, not just following them