Customer Service Representative - Part time – Remote in USA

TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences. As a Customer Service Representative working remotely, you will resolve escalated or complex calls from customers, ensuring their experience is exceptional.

Responsibilities:

• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues
• Navigate multiple systems and applications simultaneously to document interactions and provide accurate solutions
• Meet established goals for all performance metrics including call quality, productivity, and schedule adherence

Requirements:

• At least 1 year of customer services experience
• High school diploma or equivalent
• Availability to work weekends
• Computer experience
• Wired internet connection (fiber, cable, or DSL) with speeds above 15 Mbps is required. Satellite and 5G connections are not supported