AVP, Lead Agile Marketing Product Owner

Synchrony is a financial services company, and they are seeking an AVP, Lead Agile Marketing Product Owner to lead a team of Product Owners responsible for delivering marketing products and capabilities. The role involves translating product strategy into actionable roadmaps and ensuring alignment with client needs and compliance obligations.

Responsibilities:

• Own and translate plastics product strategy into team-level roadmaps and prioritized backlogs spanning card package/design, inventory, strategic kit and envelope package options, and alternative fulfillment approaches
• Lead and directly manage a team of 3–4 Agile Marketing Product Owners/resources who work directly with clients; coach on product ownership standards, Agile practices, and delivery execution in a regulated environment
• Facilitate and oversee Agile routines (backlog refinement, prioritization, sprint feedback) and drive adoption of Agile best practices across marketing teams
• Partner with Synchrony client teams to translate business strategy into requirements and sequencing; manage tradeoffs across competing priorities
• Collaborate regularly with technology, operations, compliance, and vendor partners to drive platform integrations and end-to-end delivery
• Manage cross-team dependencies and risks; proactively remove blockers tied to integration constraints, inventory/process gaps, or execution readiness
• Ensure compliance and regulatory requirements are embedded in backlog items and delivery plans; coordinate with compliance teams on validation and audit readiness
• Drive data-informed delivery and optimization by incorporating performance insights into prioritization and iteration planning
• Track and communicate delivery KPIs (e.g., sprint velocity/capacity utilization, backlog readiness, on-time delivery of compliance items, dependency resolution time, and team engagement/development metrics) to leadership and stakeholders
• Support additional duties and special projects, as assigned

Requirements:

• Bachelor's degree required. In lieu of a degree, HS diploma/GED 7+ years experience partnering with processing and/or card ecosystem platforms and partners in support of marketing-related system designs, integrations, and/or customer communications
• 3+ years of product ownership/product management experience (marketing, customer communications, or regulated fulfillment products preferred)
• 2+ years of people management experience
• Demonstrated experience leading cross-functional delivery in regulated environments with strong process discipline and attention to detail
• Experience partnering with processing and/or card ecosystem platforms and partners in support of marketing-related system designs, integrations, and/or customer communications
• Ability and flexibility to travel for business as required
• MBA and/or specialization in finance and/or technology
• Experience with TSYS, First Data, Fiserv
• Experience scaling Agile practices within marketing, customer communications, or operations-adjacent teams
• Strong collaboration and influencing skills with comfort operating in a matrixed organization supporting multiple clients
• Familiarity with creative/marketing workflow tools and platforms (e.g., Adobe and/or Salesforce) a plus
• Proven track record of developing talent and building high-performing, engaged teams
• Strong communication, stakeholder management, and team leadership skills