Project Manager

SPAR Solutions is dedicated to helping clients scale and grow through innovative customer and employee experiences. They are seeking a dynamic Project Manager with consulting experience to lead project teams in implementing cloud solutions for CRM and Contact Centers, ensuring alignment and effective execution of projects.

Responsibilities:

• Develop and manage comprehensive project plans outlining tasks, timelines, dependencies, and key deliverables
• Engage with cross-functional stakeholders within the IT/SaaS sector to ensure alignment and seamless execution
• Manage Scope of Work (SOW) effectively, ensuring deliverables are completed on time, within budget, and aligned with client expectations
• Lead Agile/Scrum ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives
• Implement a hybrid approach by leveraging Agile, Scrum, Kanban, and Waterfall methodologies, as needed
• Maintain project tracking in Jira ensuring all stories have descriptions, acceptance criteria, and estimates. Asana or ClickUp experience a plus
• Oversee resource allocation, timesheet approvals, and workload balancing in Polaris
• Monitor project risks, maintain a risk log, and proactively mitigate potential issues before they escalate
• Establish clear stakeholder communication, including project updates, status reports, and expectation management
• Collaborate closely with development, design, and implementation teams to understand project details (both functional and technical). You don’t need to code but must understand the project and its deliverables
• Ensure adherence to SDLC and DevOps best practices, with an ability to navigate technical project delivery
• Foster a consultative approach, understanding client needs, articulating solutions, and guiding teams toward successful outcomes
• Handle multiple projects simultaneously, maintaining efficiency, organization, and prioritization of tasks
• Adapt project management methodologies based on project requirements and business objectives

Requirements:

• 6+ years of experience as a Project Manager, preferably in an Agile environment
• Strong understanding of Agile methodologies, including Scrum, Kanban, and Waterfall
• Experience managing IT consulting projects, particularly within the SaaS or CRM space
• Expertise in SOW management, workload estimation, tracking, and reporting
• Hands-on experience with Jira (preferred) or similar tools (Asana, Rally, ClickUp) for project tracking and reporting
• Strong stakeholder engagement skills with experience working in a consulting environment
• Knowledge of Salesforce or other CRM platforms
• Excellent problem-solving skills, adaptability, and a proactive mindset
• High emotional intelligence, effective communication, and the ability to manage relationships across various organizational levels
• Preferred certifications: PMP (strongly preferred), CSM, PMI-ACP, or PSM