Business Performance Analyst – Research

Asurint is a company that has redefined screening by blending advanced technology with human insights. The Business Performance Analyst – Research is responsible for research metrics, reporting, and process review, as well as assisting management with staff resource assessment and allocation.

Responsibilities:

• Assists Research Analysts with problem-solving and internal/external customer issues through roadblocks by providing enhanced reporting as necessary
• Coordinates and documents analysis processes to ensure the highest level of performance
• Evaluates department processes and requirements, evaluates alignment with organizational goals to optimize strategies, uncovers areas for improvement using quality trends, tracks trends, reports key findings to Research Management
• Works directly with Research Management to create and maintain a centralized repository of all Research reporting resources
• Monitors daily volume and collaborates with Research Management to ensure optimal efficiency and quality metrics are achieved and performance standards are met
• Prepares reports, statistics, agendas, and activities related to research and clients, including the calculation and reporting of daily efficiency for all team members
• Maintains a working knowledge of latest organizational processes and IT advancements to automate and/or modernize internal systems
• Handles confidential information responsibly and with good judgment; communicates with internal and external clients in a friendly but professional manner
• Manages competing resources and priorities
• Completes special projects as assigned
• Other duties as required

Requirements:

• Experience using reporting tools and data sets to analyze and report data is required
• Experience presenting to internal and external clients on information relevant to client is required
• Proficiency in MS Office (Outlook, Excel, Word) or similar software is required
• Education: High school diploma is required
• Certifications or licensure: If you do any work-related driving while at Asurint, a driver's license and ability to maintain a driving record that is satisfactory to the company's liability insurance carrier is required
• Ability to lift light objects (less than 20 pounds) and carry them short distances (20 feet or less) is required
• Experience leading at the functional level is preferred
• Experience with the legal/court system is preferred
• Experience with background screening is preferred
• Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred
• Bachelor's degree is preferred
• Years of relevant experience: 1 to 3 is preferred