Agent Deployment

Valerie Health is the AI front office for independent provider groups, reimagining operations through AI to enhance communication and efficiency. The role involves owning the deployment and performance of AI voice agents, requiring technical fluency and strong customer relationships.

Responsibilities:

• Own Deployments End-to-End: Lead voice agent implementations from discovery through go-live. Scope workflows, configure agents, run tests, and stay accountable for performance post-launch
• Tune and Improve: Monitor how our agents are performing, through conversation review and eval testing, and drive improvements with engineering
• Uncover Gaps through Data: Dive deep in our data, setting up reporting and investigating aberrations to improve our product performance, reliability and effectiveness
• Identify Product Expansion Opportunities: Spot where voice can be improved, through new functionality or capabilities, based on deep knowledge of our technology and customer insights
• Build the Playbook: Tune our process, not just our agents. Turn one-off solutions into repeatable processes so the team scales without losing quality