Director, Account Management

MavenAI is a profitable, growth-stage company building industry-leading martech and data products for the PropTech space. They are seeking a strategic Director of Account Management to lead a team in deepening partnerships with multi-family owners and operators while driving revenue growth and optimizing sales processes.

Responsibilities:

• Leadership & Talent Development
• Coaching & Mentorship: Lead a team of AMs, providing hands-on coaching for complex negotiations, consultative discovery, and multi-product expansion plays
• Performance Management: Conduct regular 1:1s and pipeline reviews to ensure individual AMs are meeting or exceeding their quotas
• Scaling the Team: Recruit, hire, and onboard new Account Managers as we scale
• Strategic Account Growth
• Expansion Strategy: Architect the playbook for introducing new ApartmentIQ products to existing clients, ensuring the team aligns our suite with client business goals
• Executive Sponsorship: Act as the senior point of contact for "C-Suite" stakeholders at our largest multi-family accounts, stepping in to support high-stakes renewals or escalations
• Territory Optimization: Own the AM territory and account-assignment framework in partnership with Sales and CS leadership
• Operational Excellence
• Forecasting & Reporting: Maintain an accurate team forecast in Salesforce, providing executive leadership with visibility into monthly and quarterly expansion and renewal trends
• Cross-Functional Advocacy: Serve as the "Voice of the Customer" to Product and Marketing teams, turning team-wide feedback into actionable product enhancements
• Field Leadership: Lead the team’s presence at national industry conferences and accompany AMs on high-value on-site business reviews (Travel up to 25%)