Asset Lifecycle Management Customer Success Engineer

IBM is a global leader in technology and consulting, committed to helping clients solve complex business challenges. As a Customer Success Engineer, you will design client solutions, drive product adoption, and create success plans to enhance client value with IBM's offerings.

Responsibilities:

• Deliver Technical Proof Points: Create and deliver technical proof points through technical accelerators, such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs, to demonstrate the value of IBM products to clients
• Drive Customer Value: Activate entitlements by finding sponsors, conducting use-case workshops, and establishing measurable business outcomes with client sponsors and stakeholders
• Develop Success Plans: Create a success plan that describes deployment roadmap(s), milestones, and outcomes with client sponsors and stakeholders to ensure successful adoption and expansion of IBM products
• Understand Client Challenges: Deeply understand clients' main challenges and become a trusted guide for their modernization and adoption of IBM's technology portfolio

Requirements:

• Bachelor's Degree
• Technical Solution Design: Exposure to designing viable client solutions by leveraging current product capabilities, removing technical inhibitors to sales opportunities, and creating technical proof points
• Product Demonstration: Experience working with technical accelerators, such as demonstrations, POTs, POCs, Workshops, Solution Design, and MVPs, to demonstrate the value of products to clients
• Client Engagement: Exposure to working with clients to drive adoption and expansion of products, including activating entitlements, conducting use-case workshops, and establishing measurable business outcomes
• Technical Portfolio Knowledge: Experience working with a technology portfolio, including understanding client challenges and identifying opportunities for modernization and adoption
• Solution Development: Exposure to creating success plans, including deployment roadmaps, milestones, and outcomes, to ensure successful adoption and expansion of products
• Technical Portfolio Knowledge: Familiarity with IBM's Asset Lifecycle Management technology portfolio (Maximo, TRIRIGA, Envizi) and its applications in various industries can aid in becoming a trusted guide for clients' modernization and adoption efforts. Familiarity with major competitive solutions (SAP, Oracle, ServiceNow, IFS) is also a plus
• Enterprise Account Expertise: Experience with Enterprise, Strategic, and Select Horizon accounts is beneficial for this role. Understanding the complexities and nuances of these accounts can help in designing viable client solutions and driving customer value
• Solution Design Expertise: Experience with designing solutions that meet clients' specific needs and address their main challenges can be valuable in this role