Product Manager – AI Channel Solutions, Remote

Florida Blue is looking for a Product Manager to work with leadership to shape and drive intelligent channel solutions, redefining the healthcare experience of our constituents. This role will lead the strategy, execution efforts, and optimization of AI-powered products, including AI Chatbots and Agent AI, while maintaining collaborative relationships across the organization.

Responsibilities:

• Plan and oversee large-scale transformation initiatives, including the definition, design, development, implementation, and integration of people, processes, and technology that lead to measurable experience and administrative cost outcomes
• Gather business insights and assess impacts to build a product strategy for AI Chatbots and Agent AI, including product vision, high-level functionality, and business case creation
• Prioritize and maintain the product backlog in alignment with product vision and strategy
• Serve as the lead, partnering closely with Executive Sponsors, Business Leads, segment leadership, and IT partners; act as a thought leader on applying user experience (UX) and AI-driven solutions to business problems
• Lead experience metric definition to translate user expectations into KPIs and operational metrics for products
• Lead cost/benefit assessments to define potential financial, business, and industry impacts of initiatives
• Manage risk by establishing project management processes (status reporting, dependency tracking, steering updates)
• Guide initiatives through governance, steering, and formal gate processes
• Mentor junior team members and contribute to the maturity of the product management discipline

Requirements:

• 6+ years related work experience
• Related Bachelor's degree or equivalent work experience
• Agile Execution: Clearly articulates concepts, objectives, and value
• Agile Execution: Experience delivering large, high‑profile initiatives
• Agile Execution: Leads and manages Product Owner efforts
• Product Management: Understanding of AI concepts and cloud platforms
• Product Management: Develops and communicates a clear product roadmap
• Product Management: Determines scope and creates features
• Product Management: Prioritizes features against the roadmap
• Product Management: Experienced managing product roadmaps end‑to‑end
• Collaboration: Builds and manages cross‑functional teams
• Collaboration: Communicates effectively with stakeholders
• Collaboration: Comfortable having difficult conversations and proactively resolving issues
• Adaptability: Proven experience adapting to changing priorities and scope
• Adaptability: Pivots quickly with minimal information
• Resilience: Manages high‑pressure situations
• Resilience: Experienced with high‑visibility projects
• Resilience: Maintains composure under stress
• Strategic Thinker: Connects AI solutions to meaningful business outcomes
• Strategic Thinker: Uses data to recommend solutions and shape future‑state experiences
• Strategic Thinker: Identifies opportunities for continuous improvement and growth
• Understands SAFe framework and execution processes
• Familiarity with healthcare, customer service, self‑service, and digital engagement technologies
• Lean/Six Sigma or Product Management certification
• Business knowledge of Florida Blue