Customer Service Representative

Maritz is a company dedicated to fostering human connection and collaboration. They are seeking a Customer Service Representative to provide superior customer service in a fast-paced environment, helping attendees and exhibitors with their inquiries and issues.

Responsibilities:

• Provide professional, empathetic customer service while managing calls with appropriate pace, tone, and etiquette
• Identify guest issues quickly and resolve them using problem‑solving skills, system tools, and escalation protocols
• Document account history accurately and communicate resolutions clearly to guests
• Navigate multiple technical systems simultaneously to deliver fast and accurate support
• Enter transaction details with precision while following event guidelines and PCI compliance
• Use internal resources (event sites, wiki pages, training materials) to resolve inquiries
• Communicate trends or issues to internal teams and escalate calls when needed
• Participate in required meetings and training sessions

Requirements:

• Bachelor's degree or equivalent customer service experience (retail, corporate, travel/hospitality, service industries)
• At least one year of customer‑facing experience; call center experience is a plus
• Strong attention to detail and problem‑solving skills with minimal supervision
• Excellent verbal and written communication skills
• Dependability and consistent on‑time attendance
• Proficiency in MS Office (Word, Excel, PowerPoint) and ability to learn new technology quickly
• NiCE (CCaas) experience
• Prior call center experience
• Experience supporting travel, hospitality, or event‑based customer service
• Familiarity with PCI compliance or similar regulated environments