Technical Project Manager

Innovatix Technology Partners is seeking a Technical Project Manager to enhance their Pega decisioning platform and governance process. The role involves collaborating with teams to improve processes, document changes, and communicate business requirements effectively to technology teams.

Responsibilities:

• Work closely with teammates to determine process improvements related to our Pega decisioning platform and governance process
• Maintain process flow documentation for Pega decisioning logic changes from ideation to production through Share Point and project management systems like Asana
• Consolidate information and present it to senior management in a clear and concise manner
• Understand and effectively communicate business requirements of projects to Technology teams and be able to assess whether the technical delivery will meet the business requirements
• Execute testing of decisioning system changes implemented by Tech Dev (UAT)
• Translate Marketing offer strategy into decisioning logic based on customer attributes and customer intent
• Develop and build decisioning logic to meet Marketing offer strategy requirements
• Document and maintain development standards for ongoing decisioning logic changes
• Create test cases for iterations of Marketing offers strategy via decisioning
• Execute and validate test cases (UAT and Regression), identify defects and investigate failures to help uncover appropriate solutions
• Maintain and execute regression testing of the decisioning system to ensure consistent quality
• Create PowerPoint documentation to help explain project changes to the business

Requirements:

• Bachelor's Degree in computer science, information systems, data science or other technical area and 5+ years of Marketing Technology or related, relevant Technical experience
• Experience or strong knowledge of Pega CDH
• Strong problem-solving and analytical skills, including a qualitative and quantitative skill set
• Familiar with marketing database, digital and orchestration technologies ex. Adobe, Pega, Unica. These technologies will be leveraged when executing marketing offer strategy via decisioning logic
• Familiar with SQL, SAS, or similar data analysis language. Data analysis is required to validate decisioning logic transactions and identify trends or potential issues with the logic strategy
• Familiar with programming languages and logic development ex. C, Java, PHP. Background in programming concepts and algorithms will be essential when translating the offer strategy into decisioning logic
• Experience with Retail or Call Center CRM systems. Offers are presented in CRM systems such as Oracle, Salesforce, and Clarify. Knowledge of these systems is needed to confirm the decisioning logic is executing and presenting as expected
• Proficient with reading and understanding XML transactions. XML transactions are leveraged to simulate the decisioning logic via API request with variable attributes. The subsequent XML responses are evaluated to confirm the logic is executing as expected and the correct offers are presented
• Experience in Agile methodology
• Experience in creating and documenting business requirements
• Experience working with cross-functional teams within Marketing, Sales, Customer Care, Finance, IT, etc
• Demonstrated ability to analyze complex issues and design appropriate solutions
• Ability to manage heavy workload, accommodate change and adapt accordingly. Experience delivering results in a fast moving, challenging environment
• Excellent communication skills, including ability to tailor communication to audience to achieve desired results
• Proficiency in standard MS Office applications