Corpay is a global leader in business payments, focused on developing smarter ways for businesses to pay their expenses. They are seeking a Project Manager II to manage end-to-end project implementations, onboarding partners, and facilitating the implementation of products and services.
Responsibilities:
- Acting as the primary owner and facilitator of client implementation engagements
- Identifying and assessing risks throughout the project implementation lifecycle
- Actively managing project plans, expectations, progress, and risks utilizing project management methods and professional acumen
- Maximizing client engagement during the project lifecycle to achieve the highest possible revenue attainment from each customer
- Facilitating discussions and meetings to address escalated risks and develop action plans
- Assessing training needs and conducting training with partners as needed via webinars
- Handling small to medium-sized client programs end to end
- Collaborating with internal cross-functional teams and third parties in support of successfully implementing client projects
- Reviewing contracts, customer profiles, business cases, and vendor lists and conducting introductory and implementation calls with partners to validate products sold
- Collecting all necessary data from partners to accurately complete the setup and implementation of end customer accounts
Requirements:
- Bachelor's degree required; or an equivalent combination of education and experience
- 4+ years of experience in a professional work environment
- 2+ years of experience in implementations, client support, or customer-interfacing roles including the ability to conduct virtual presentations and effectively facilitate meetings
- Proven ability in interpersonal communication, analytical thinking, attention to detail, and follow-up
- Demonstrated ability to work calmly and effectively in a fast-paced team environment
- Adaptable to continuous process improvement and comfortable managing change within project methodologies
- Excellent verbal and written communication skills with the ability to clearly convey product offerings and functionality
- Highly responsive to calls and emails; skilled at managing priorities and appointments without compromising other responsibilities
- Superior customer service skills with the ability to resolve issues quickly and decisively and provide creative implementation solutions
- Demonstrated ability to aid in the effective and timely revenue ramp of each client
- Familiarity with project management software, tools, and techniques
- Proactively seeks opportunities to enhance processes and voice innovative ideas within the team