Salesforce Ecommerce Business Analyst (B2B Focus)

EdHike is seeking a Business Analyst with Salesforce Ecommerce experience, particularly in B2B commerce environments, to support digital commerce initiatives and ongoing platform enhancements. The role involves gathering and analyzing business requirements, collaborating with stakeholders, and optimizing ecommerce features to enhance user experience and operational efficiency.

Responsibilities:

• Gather, analyze, and document business requirements for Salesforce Ecommerce (B2B Commerce preferred)
• Collaborate with cross-functional stakeholders (business, product, engineering) to translate needs into functional specifications
• Support implementation and optimization of ecommerce features including catalog management, pricing, promotions, and checkout flows
• Work closely with technical teams to ensure requirements are clearly understood and delivered effectively
• Assist in UAT planning and execution, ensuring solutions meet business requirements and quality standards
• Identify opportunities to improve processes, enhance user experience, and drive operational efficiency

Requirements:

• 2–4+ years of Business Analyst experience, preferably in Salesforce ecosystems
• Hands-on experience with Salesforce Ecommerce solutions (B2B Commerce highly preferred)
• Strong understanding of ecommerce fundamentals, including customer journeys and order lifecycle
• Excellent communication skills with the ability to interface between business and technical teams
• Experience creating user stories, process flows, and functional documentation
• Candidates must be eligible to convert to full-time employment without sponsorship
• This role is aligned to a competitive but budget-conscious pay range, targeting candidates in the early-to-mid career stage
• Background and drug test is required
• Central time zone, must work CST
• Experience with Order Management Systems (OMS) and payment processing integrations (e.g., gateways, billing, refunds)
• Familiarity with Salesforce Order Management or related platforms
• Exposure to Agile/Scrum methodologies