Senior Manager, Strategic Customer Success

Vanta is on a mission to help businesses earn and prove trust through continuous security monitoring and verification. As a Senior Manager in Strategic Customer Success, you will lead a team of Customer Success Managers, guiding Fortune 500 clients through complex GRC implementations and compliance programs while ensuring measurable outcomes and high performance within your team.

Responsibilities:

• Serve as the primary compliance subject matter expert for Fortune 500 customer engagements, advising on SOC 2, ISO 27001, HIPAA, PCI DSS, NIST, and other frameworks
• Guide customers through complex, multi-business-unit GRC implementations with strict regulatory and financial boundaries
• Diagnose compliance program gaps and translate complex regulatory requirements into actionable roadmaps for enterprise security teams
• Provide expert guidance on audit preparation, control implementation, and compliance program maturation
• Hire, mentor, and develop Strategic CSMs with the technical depth to advise on enterprise compliance programs
• Build clear operating rhythms and success metrics that enable your team to operate as trusted GRC advisors
• Coach your team to navigate complex audit scenarios, control frameworks, and executive stakeholder conversations
• Diagnose challenges across Fortune 500 compliance programs and proactively design solutions rooted in GRC best practices
• Define and evolve Vanta's upmarket GRC advisory motion, including framework-specific methodologies and compliance planning
• Use data to understand portfolio health, forecast compliance risks, and drive prioritization across complex regulatory environments
• Operate at multiple altitudes: zoom out to identify systemic compliance program issues, zoom in to solve control-level details
• Partner with Product, Sales, and Solutions teams to influence roadmap priorities based on enterprise regulatory requirements
• Represent the voice of Fortune 500 compliance leaders internally, translating customer needs into business strategy
• Guide your team through complex compliance escalations with expertise, steadiness, and principled decision-making
• Travel for onsite engagements with CISOs, Chief Compliance Officers, and audit committees (approximately 25–40%)
• Lead Executive Business Reviews focused on compliance program maturity, risk posture, and audit readiness
• Strengthen executive alignment around GRC outcomes and demonstrate Vanta's strategic value to enterprise security programs

Requirements:

• GRC exposure across SOC 2, ISO 27001, HIPAA, PCI DSS, NIST frameworks
• Showcase an understanding of control frameworks, audit methodologies, evidence collection, and compliance program design
• Experience advising Fortune 500 organizations on complex, multi-framework compliance implementations
• Credible technical depth to engage CISOs, Chief Compliance Officers, and audit committees
• Proven ability to serve as a trusted advisor to C-level executives on compliance strategy and risk management
• Strong executive presence with experience leading high-stakes conversations with senior security and compliance leaders
• Track record of owning strategic problems, building scalable GRC advisory frameworks, and driving outcomes independently
• 4+ years leading customer-facing or consulting teams (Customer Success, Compliance Advisory, or similar) supporting Enterprise accounts
• Demonstrated success hiring, developing, and coaching technical teams to operate as subject matter experts
• Ability to build team culture around compliance excellence, customer obsession, and continuous learning
• Strategic Ownership: Identifies compliance program challenges and drives solutions forward without waiting for direction
• Data Literacy & Business Acumen: Uses metrics to diagnose GRC program performance, set priorities, and communicate impact
• Communication & Influence: Brings clarity to complex compliance topics; aligns stakeholders across technical and executive levels
• Resilience & Iteration Speed: Responds to audit challenges, regulatory changes, and escalations with composure and resourcefulness
• Demonstrable auditing background (Big 4, compliance consulting firms, or in-house audit leadership roles)
• Exceptional critical thinking and structured problem-solving for complex compliance scenarios
• Comfort leading teams through regulatory uncertainty and audit pressure
• Deep knowledge of the cybersecurity audit process and compliance program lifecycle
• Industry certifications (CISA, CISSP, CISM, ISO 27001 Lead Auditor, CRISC) strongly preferred