Customer Success Manager (RN)

Nightingale is a healthcare organization that empowers primary care providers to deliver high-value care and improve patient outcomes. The Clinical Account Manager (RN) role involves managing provider groups, collaborating on clinical performance metrics, and implementing the Nightingale platform to optimize patient care strategies.

Responsibilities:

• Manage a portfolio of provider groups and independent practices, ensuring alignment with Florence’s value-based care objectives
• Collaborate closely with providers to review clinical performance metrics, identify opportunities for improvement, and support proactive care strategies
• Use your nursing expertise to evaluate patient care processes, identify gaps, and recommend actionable interventions
• Partner with Florence’s analytics, operations, and product teams to align performance strategies with data insights and platform capabilities
• Implement and drive adoption of the Nightingale platform, ensuring providers can efficiently manage risk and population health
• Develop strong relationships with clinical teams—supporting them as a trusted resource for clinical insight, performance improvement, and patient outcome optimization
• Prepare and present reports and recommendations that track key outcomes across cost, quality, and patient satisfaction
• Identify root causes of operational and clinical challenges and collaborate cross-functionally to design scalable, sustainable solutions

Requirements:

• Registered Nurse (RN) with 5+ years of clinical experience (primary care or geriatric care strongly preferred)
• Valid RN license (multi-state or compact license preferred)
• Strong clinical judgment and understanding of primary care workflows and patient management
• Interest in transitioning into a non-bedside, technology-enabled role focused on improving provider performance and patient outcomes
• Excellent analytical and organizational skills—comfortable interpreting metrics and identifying trends to inform decision-making
• Strong communication and leadership skills, with the ability to collaborate effectively across multidisciplinary teams
• A proactive, results-oriented mindset with high self-accountability and initiative
• Enthusiasm for innovation, growth, and long-term impact—we're looking for someone who wants to grow with Florence for at least two years and help shape our next chapter
• Experience with SaaS or tech-enabled healthcare platforms is preferred but not required—training provided