Business System Analyst - Various Platforms (NAMSA Talent Building Community)

NAMSA is a pioneering company in the medical device industry, focusing on materials for safety. They are seeking a Business System Analyst to develop business analysis, design, configuration, and implementation support while participating in process improvements and providing technical support for enterprise client areas.

Responsibilities:

• Develops Business analysis, design, configuration, coordination, implementation and support
• Develops specific system deployment activities that include the following: functional requirements definition, detailed technical design, system configuration, conversion and integration requirements, unit testing, systems test, acceptance test, go-live, and production turn over
• Participates in process improvements including, formulation and definition of technical scope and objectives of project, analysis of current business practices, processes, and systems, define detailed project tasks, and participating on a matrix team to execute projects
• Actively participates in enterprise-wide change management processes for requested system revisions
• Provides escalated technical support for enterprise client areas on existing business systems
• Tracks and addresses bugs identified in testing and production
• Conceptualizes new processes and systems that add value to NAMSA business units
• Provides user stories to multi-disciplinary teams and define the business-driven acceptance criteria
• Proactively engages technical Associates to schedule and execute required tasks
• Cultivates and maintains successful relationships between Information Technology team and Associates from various NAMSA organizations globally
• Documents system for turnover and training of NAMSA Associates, Information Technology peers, and Service Desk
• Performs other duties as assigned

Requirements:

• Bachelor's Degree in Computer Science, Information Technology, Business Administration or related discipline required
• Proven experience in software development life cycle, including business process and requirements documentation, analysis, design, system construction, testing, training, communication planning and deployment (concept to deployment)
• Proven experience configuring packaged, integrated systems
• Hands on experience in gathering, documenting, and communicating project business and application architecture requirements using Microsoft Word, PowerPoint, Excel, Visio, and other appropriate software
• Proven customer service/user support skills and experience in working with NAMSA business unit areas as well as in working with and directing vendor support personnel
• Ability to manage multiple tasks and manage small to large projects in a cross-functional, global environment
• Demonstrated experience in implementing and supporting integrated, enterprise 3rd party packaged software and cloud solutions
• Demonstrated working knowledge of systems supporting business processes
• Must have strong interpersonal skills, be self-motivated, have strong desire to learn, and be adaptable to a fast paced, ever-changing environment
• Operational and technical knowledge of the assigned business unit
• Understanding of both waterfall and agile project methods
• 2-5 years' experience in computer systems, business, analyst or related discipline preferred
• MBA or Advanced degree a plus