Customer Success Manager

TRACTIAN is an innovative company specializing in industrial technology, seeking a Customer Success Manager to enhance customer satisfaction and drive operational excellence within the manufacturing maintenance sector. The role involves managing customer projects, ensuring optimal satisfaction, and fostering relationships to support growth and ROI.

Responsibilities:

• Support customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives
• Guarantee optimal customer satisfaction and ROI by managing both internal and external resources
• Drive customer accounts growth by delivering successful ROI and relationship building
• Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects

Requirements:

• Business-driven mindset and customer facing experience
• More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry
• Experience in management of projects and small teams
• Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders
• Strong analytical and problem-solving skills, with a focus on continuous improvement
• Bachelor's degree in Engineering or a related field
• Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America
• Valid driver's license with a good standing record
• Fluency in both English and Spanish (written and verbal), with the ability to conduct professional business conversations in both languages
• Maintenance specific experience with usage of CBM and CMMS tools
• Experience in implementing Lean Manufacturing or Six Sigma methodologies