L1 Data Center Technician - Only W2

JOB TITLE: L1 Data Center Technician
Location : RENO, NV (Onsite)

W2 Position

Name

Required

Troubleshooting

Yes

Intel Hardware/Servers Install.

Yes

Switches

Yes

Overview

1-2 years exp Move servers and switches to required destination for installation.

Inspect servers and switches to make sure that they are not damaged in any way.

Smoke test servers to ensure that server is functioning as intended.

Install servers and switches and cable it according to provided wire map.

Make sure that all cables ran are bundled neatly and in accordance with Nvidia's standard.

Double check with network admins to make sure everything is cabled correctly, and all connections are up.

Install additional components needed (NIC, Drive, Memory)

Assist in unboxing and prepping servers as needed

Auditing of servers and consumables

1. Data Center Operations

Perform rack & stack of servers, network devices, and storage equipment

Handle cabling (fiber & copper) including labeling and cable management

Support installation, relocation, and decommissioning of hardware

2. Hardware & Inventory Management

Receive and verify hardware shipments against purchase orders / delivery notes

Perform physical inspection of equipment for damages upon arrival

Maintain accurate inventory records (asset tagging, tracking, updates)

Manage spares inventory and ensure availability of critical components

Coordinate hardware returns (RMA), dispatch, and logistics tracking

Ensure proper storage, labeling, and documentation of all assets

3. Incident & Request Handling

Provide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow)

Perform basic troubleshooting (L1 triage) for:

Server hardware issues

Network connectivity (Layer 1 checks)

Escalate issues to L2/L3 teams with proper logs and updates

4. Remote Hands Support

Act as hands & eyes support for remote engineers

Execute tasks such as:

Cable reseating

Power cycling devices

Console access setup

Basic hardware replacement (as guided)

5. Monitoring & Reporting

Monitor alerts from DC tools / dashboards

Update tickets with accurate troubleshooting steps and status

Maintain documentation, asset inventory, and audit records

6. Compliance & Safety

Follow data center security and access protocols

Adhere to ESD, safety, and PPE standards

Ensure readiness for audits and compliance checks

Required Skills

Technical Skills

Basic understanding of:

Networking fundamentals (IP, switching, patching)

Server hardware components

Fiber & Ethernet cabling

Familiarity with:

Ticketing tools (ServiceNow or similar)

Basic console tools (SSH, Putty)

Soft Skills

Strong coordination and communication skills

Ability to manage physical inventory and logistics tasks

Comfortable working in a 24 7 shift environment;

Attention to detail and documentation accuracy

Years of Experience: 6.00 Years of Experience