ServiceNow CMDB Specialist - Remote

Job Title: ServiceNow CMDB Specialist
Location: Remote
Employment Type: Temporary, Full-Time (6 Months)
Public Trust

Description

We are seeking a highly skilled and experienced ServiceNow CMDB (Configuration Management Database) Specialist for a temporary 6-month position. The ideal candidate will be responsible for managing, maintaining, and optimizing the CMDB within the ServiceNow platform. This role requires expertise in ServiceNow Discovery, CMDB & CSDM, network fundamentals, operating systems, compute environments, and scripting/programming. The candidate will ensure accurate and reliable configuration data is available to support business operations during this critical project period.

Key Responsibilities:

• CMDB Management:
• Implement, configure, and maintain the ServiceNow CMDB to ensure data accuracy and integrity with design guidance and collaboration with the infrastructure operations team and the ServiceNow tool owner.
• Develop and enforce CMDB policies, business rules, standards, and procedures.
• Perform regular audits and reconciliation of CMDB data to ensure compliance with organizational standards.
• ServiceNow Discovery:
• Set up discovery schedules, probes, and sensors.
• Suggest and reconcile best-use data sources for discovery.
• Configure and manage mid-servers and credentials in ServiceNow.
• Understand discovery patterns and create new patterns as needed.
• CMDB & CSDM:
• Manage CI classes and create relationships within the CMDB.
• Understand the structure of the CMDB and its alignment with the Common Services Data Model (CSDM).
• Suggest and develop automated processes to remove/retire stale CMDB data and relationships.
• Network Fundamentals:
• Apply knowledge of IP addresses, protocols, firewalls, and ports to support CMDB and discovery processes.
• Operating Systems & Compute Environments:
• Understand Windows/Linux administration and common services like DNS, DHCP, and Active Directory (AD) and how these services interoperate within the ServiceNow environment.
• Manage service accounts and ensure secure access to systems.
• Scripting & Programming:
• Utilize basic scripting knowledge in PowerShell, JavaScript, or Python to automate processes and enhance CMDB functionality.
• Stakeholder Collaboration:
• Work closely with IT teams, business units, and external vendors to ensure CMDB supports organizational goals.
• Provide training and guidance to stakeholders on CMDB processes and best practices.
• Reporting and Analytics:
• Develop and maintain dashboards and reports to provide insights into CMDB data.
• Monitor CMDB performance and provide recommendations for improvement.
• Configure and maintain the CMDB Health Dashboard.

Required Qualifications:

• Education:
• Bachelor s degree in Computer Science, Information Technology, or a related field.
• Experience:
• Minimum 3-5 years of experience working with ServiceNow CMDB.
• Proven experience in ITSM processes, including Incident, Problem, Change, CMDB, and Asset Management.
• Hands-on experience with ServiceNow Discovery, Service Mapping, and integrations.
• Skills:
• ServiceNow Discovery: Setting up schedules, probes, and sensors; mid-server configuration; managing credentials; understanding discovery patterns and creating them.
• ServiceNow CMDB & CSDM: CI classes and creating relationships; understanding the structure of the CMDB and its relation to the Common Services Data Model.
• Network Fundamentals: Understanding of IP addresses, protocols, firewalls, and ports.
• Operating Systems & Compute Environments: Windows/Linux administration; common services like DNS, DHCP, AD; ability to work with service accounts.
• Scripting & Programming: Basic knowledge of scripting in PowerShell, JavaScript, or Python.
• Strong knowledge of ServiceNow platform capabilities and CMDB architecture.
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration skills.
• Certifications:
• ServiceNow Certified System Administrator (CSA) required.
• ServiceNow Certified Implementation Specialist Data Foundations (DF) preferred.