Customer Support Specialist/Customer Experience Specialist/Customer Care Specialist

We are seeking a customer-focused and detail-oriented Customer Care Representative to support utility billing and account management operations. The ideal candidate will handle customer inquiries, billing issues, account maintenance, and problem resolution while ensuring a high level of customer satisfaction.

Key Responsibilities

• Serve as the primary point of contact for customers, utility providers, and vendors.
• Handle customer inquiries, billing concerns, complaints, and account-related requests.
• Manage utility account setup, maintenance, and closure activities.
• Research and resolve complex customer issues in a timely manner.
• Maintain accurate customer records within CRM and billing systems.
• Monitor account activity and identify discrepancies or issues.
• Assist with fraud investigations, revenue risk management, and special projects.
• Support process improvement initiatives and provide guidance to junior team members as needed.

Qualifications

• High School Diploma or GED required; Associate's or Bachelor's degree preferred.
• 4+ years of customer service, account management, or related experience.
• Experience in utilities or energy industry is a plus.
• Proficiency in Microsoft Office (Excel, Word) and CRM systems.
• Strong communication, organizational, and problem-solving skills.
• Bilingual English/Spanish is a plus.