Sales / Account Manager — Voice & SMS

My Country Mobile (MCM) is a global telecom provider with over 15 years of operation, offering a reliable cloud phone system and wholesale voice network. They are seeking a Sales / Account Manager — Voice & SMS to develop new business and manage accounts, focusing on growing voice and SMS traffic for wholesale customers.

Responsibilities:

• Identify, pitch, and close new wholesale voice and SMS customers across global markets
• Own a portfolio of accounts end to end — onboarding, rate negotiation, and traffic growth
• Grow voice and SMS volumes through upsell, route expansion, and new destination corridors
• Negotiate rate sheets and commercial terms with carriers, aggregators, and resellers
• Work with the NOC and routing teams to match customer needs to the right routes and quality tiers
• Monitor account performance — ASR, ACD, margin, and SMS delivery rates — and act on trends
• Resolve commercial and quality issues quickly to protect revenue and retention
• Represent MCM in customer negotiations and at industry events

Requirements:

• 2+ years in wholesale voice, VoIP, A2P SMS, or telecom carrier sales / account management
• Understanding of A-Z termination, CLI and Non-CLI routes, and SMS routing and pricing
• A track record of hitting revenue and account-growth targets
• Strong negotiation and relationship skills — comfortable owning a customer end to end
• Familiarity with telecom metrics (ASR, ACD, PDD) and rate-sheet management
• Excellent English communication; additional languages are an advantage
• An existing network of carrier, aggregator, or reseller contacts
• Experience with A2P SMS commercials and compliance
• Familiarity with softswitch / CDR tools and CRM systems