Solutions Engineer

Newton Research is a fast-growing software start-up focused on leveraging cutting-edge technology including LLMs and generative AI. The Solutions Engineer role is key to driving product growth by enhancing customer engagement and ensuring effective utilization of Newton's AI solutions.

Responsibilities:

• Identify opportunities to integrate platform usage into user workflow habits by guiding customers toward high-value use cases
• Conduct regular check-ins with customers to understand their evolving needs and provide guidance on leveraging Newton’s solutions effectively, acting as the communication bridge between customers and internal AI team
• Monitor customer engagement through various platform utilization metrics
• Serve as voice of the customer, gathering insights from customers interactions and translating them into actionable feedback for the product and AI teams