Product Manager II

Panopto is the most customer-centric learning technology company in the world, seeking an experienced midlevel Product Manager to lead innovative business concepts and customer experience initiatives. In this role, you will analyze market demands and collaborate with various teams to inform product strategy and ensure successful delivery of features.

Responsibilities:

• Propose new features/modules based on the analysis of gathered data
• Identify, understand, and mitigate risks to the product roadmap and plans
• Develop and present the product roadmap to internal and external stakeholders
• Create ROI models and business justifications for each product feature within the roadmap items
• Utilize industry journals, publications, competitive datasets, and other data sources to identify and comprehend industry trends
• Benchmark Panopto’s offerings against competing SaaS solutions in the EdTech, L&D, video infrastructure, and platform integration spaces to inform strategic direction
• Collaborate with internal stakeholders and customers to de-escalate issues and facilitate successful remediation through cross-functional teamwork
• Take a consultative approach when working with sales, customer success, and engineering to uncover the root needs behind feature requests
• For features that don’t meet customer expectations and predetermined success metrics, define the path to deprecation while gracefully extricating the company from commitment to the feature
• Conduct post-mortems and share results
• Measure and analyze existing features for opportunities to innovate and improve, providing additional benefits to customers
• Own the end-to-end delivery lifecycle of product initiatives within Agile sprints
• Coordinate cross-team dependencies, manage stakeholder expectations on timelines, and maintain rigorous backlog grooming and sprint planning practices

Requirements:

• 8–10 years of product management experience at a software or SaaS company, with a proven track record of proposing new features/modules, developing product roadmaps, and creating ROI models and business justifications for product features
• Demonstrated expertise in Agile/Scrum methodologies, with experience serving as a product owner, leading sprint planning, backlog refinement, and retrospectives
• Strong project management skills with the ability to own delivery end-to-end, coordinate cross-team dependencies, and manage competing priorities in a fast-paced environment
• Deep domain experience in at least one of the following areas: higher education / EdTech, corporate learning & development (L&D), media / video infrastructure, or platform integrations (LMS, LTI, SSO, API ecosystems)
• Strong analytical skills with the ability to interpret and analyze data from various sources, including pipeline metrics, user behavior, customer feedback, and industry trends
• Excellent communication and collaboration skills, demonstrated by the ability to work effectively with internal stakeholders and customers to address issues and facilitate successful resolutions
• Deep understanding of market demands and customer outcomes, with the ability to proactively identify and mitigate risks to product roadmaps and plans
• Ability to conduct post-mortems and analyze existing features to identify opportunities for innovation and improvement, with a strong focus on customer satisfaction and success metrics
• Experience utilizing industry journals, publications, competitive datasets, and other data sources to identify and comprehend industry trends, and apply insights to inform product decisions and strategy
• Proactive problem-solving skills and the ability to gracefully handle situations where features do not meet customer expectations, including defining paths to deprecation
• Track record of delivering technology products and services that delight customers in a high-growth environment, and will have thrived in ambiguity and shifting priorities
• Experience with product discovery and prioritization frameworks such as Jobs-to-be-Done (JTBD), RICE scoring, Kano model, or Opportunity Solution Trees
• A consultative approach to stakeholder management, with a proven ability to uncover root needs behind feature requests and build consensus across engineering, sales, and customer success
• Experience with video or media technology platforms, content management systems, or learning management systems in a SaaS environment
• Understanding of enterprise SaaS business models, including subscription metrics (ARR, churn, NRR), renewal dynamics, and customer lifecycle management
• Familiarity with integration ecosystems such as LMS platforms (Canvas, Blackboard, Moodle), LTI standards, SCORM, xAPI, and SSO/SAML