Customer Success Manager

TRACTIAN is a recognized innovator in industrial technology, seeking a Customer Success Manager to manage customer projects within the manufacturing maintenance sector. The role focuses on ensuring customer satisfaction and driving operational excellence to enhance reliability programs.

Responsibilities:

• Support customers in all matters related to the usage of TRACTIAN's services, such as CBM (Condition Based Maintenance) projects as well as CMMS (Computerized Maintenance Management Systems) initiatives
• Guarantee optimal customer satisfaction and ROI by managing both internal and external resources
• Drive customer accounts growth by delivering successful ROI and relationship building
• Successfully implement new projects by visiting customers during kick-off periods, as well as providing training to all stakeholders of the projects

Requirements:

• Business-driven mindset and customer facing experience
• More than 5 year of experience within manufacturing environments, with a proven track record of driving operational excellence within the industry
• Experience in management of projects and small teams
• Excellent communication and interpersonal skills, capable of collaborating effectively with various stakeholders
• Strong analytical and problem-solving skills, with a focus on continuous improvement
• Bachelor's degree in Engineering or a related field
• Ability to deliver under tight schedules and willingness to travel up to 25% of the time in North America
• Valid driver's license with a good standing record
• Maintenance specific experience with usage of CBM and CMMS tools
• Experience in implementing Lean Manufacturing or Six Sigma methodologies