Junior Client Success Manager

Ylopo, LLC is a rapidly growing marketing and technology company providing internet marketing services and proprietary lead generation and engagement software to successful real estate agents across the country. They are seeking an ambitious, detail-oriented individual to join their Client Success Team as a Junior Client Success Manager, focusing on helping clients succeed and learning digital marketing and SaaS. The role involves providing support, training, and managing client retention efforts while advocating for clients' needs.

Responsibilities:

• Meet with clients 1:1 to provide support, training, product knowledge, account reviews, and more
• Manage retention efforts for clients who have placed cancellation or are showing indicators of being at-risk
• Deliver a warm and well-documented handoff to internal departments like marketing, client growth, or website development
• Act as an advocate for client's needs
• Speak confidently and professionally with clients
• Work with the utmost urgency to work through client issues
• Maintain accurate documentation of client interaction (e.g., logging activity in Salesforce and internal systems, timely and correctly)