ServiceNow Business Analyst

Accenture Federal Services is dedicated to helping the US federal government enhance its operations. The ServiceNow Business Analyst will support the implementation of ServiceNow solutions by leading requirements gathering and ensuring quality solutions are delivered.

Responsibilities:

• Support the implementation from proposal to delivery by applying knowledge of ServiceNow
• Lead requirements gathering sessions to capture the detail needed to design solutions that meet or exceed expectations
• Write effective user stories for developers and support the technical team
• Build trusting relationships with project stakeholders and the implementation team
• Work closely with the ServiceNow Architect to identify ways to reduce efforts and ensure all business and design requirements are met
• Lead quality management reviews
• Support test plan development
• Organizational change management
• Ensure quality solutions are developed and deployed

Requirements:

• At least one year of ServiceNow delivery experience
• Business Analysis experience in a ServiceNow environment including the ability to gather thorough requirements and write effective user stories for development
• Established ability to demonstrate ServiceNow functionality of various applications to stakeholders
• Experience implementing systems with Agile/Scrum methodology and/or System Development Life Cycle (SDLC) processes
• Hands on ITIL experience
• US Citizenship required
• Active secret clearance required
• An ITIL Foundation Certification
• A ServiceNow System Admin certification
• An understanding of Change Management, Configuration Management, and Release Management as it relates to ITIL
• Experience interfacing with clients
• Leading teams or projects