Bilingual Customer Service - Govt Public Trust Clearance - Spanish-English - Remote USA

TTEC is a company dedicated to enhancing customer experiences and is seeking a Temporary Bilingual Customer Service Representative with Government Public Trust Clearance. In this remote role, you will support US residents during emergencies by providing solutions through various communication channels while ensuring customer satisfaction.

Responsibilities:

• Consult with your neighbors on the available services that can support their situation
• Provide the best solutions for their need via a variety of communication channels that could include voice, email or chat
• Respond to customer inquiries with active listening
• Resolve customer issues with patience and understanding

Requirements:

• 6 months or more of customer services experience
• High school diploma or equivalent
• Great written and verbal communication skills in Spanish-English
• Computer experience
• Bilingual in English and Spanish
• Because this is in support of a US government assignment, you must be a US citizen
• High speed internet (> 25 mbps)
• While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)
• Smart phone or another device that runs IOS or Android (iPad etc.) for your daily log-in
• We will provide a computer to be used for the duration of this project